Privacy Policy
Messaging Privacy Policy
The Hair Monkey
This Messaging Privacy Policy explains how The Hair Monkey (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information in connection with our text messaging and SMS marketing program (the “Messaging Service”).
The Hair Monkey provides hair loss solutions, non-surgical hair replacement services, hair systems, styling, and consultations. Our Messaging Service may be used to communicate with customers regarding appointments, consultations, service updates, promotional offers, and other relevant information.
We may use third-party messaging platforms and service providers to deliver the Messaging Service. These providers process personal information on our behalf to support our communications.
Collection of Information
We may collect personal information from and about you when you visit our website, submit an enquiry, book a consultation, or subscribe to our Messaging Service.
The information we collect may include:
Your name, mobile phone number, and email address.
Information submitted through website contact forms, booking forms, or consultation requests.
Details about your appointments, consultations, and requested services.
Your messaging history, including messages sent and received through our Messaging Service.
Information you voluntarily share when contacting us about our hair replacement services.
Your communication preferences and SMS consent information.
We may also collect certain technical information through cookies and similar technologies when you visit our website.
Cookies are small files stored on your device that help us understand website usage, improve functionality, and personalise your experience.
If you contact us with questions, feedback, or customer service requests, we may collect the information necessary to respond to and assist you.
Use of Information
We use the information collected to provide, maintain, and improve our Messaging Service and customer experience.
This may include:
Responding to enquiries about our hair loss solutions and non-surgical hair replacement services.
Confirming appointments and sending consultation reminders.
Communicating service updates and relevant customer information.
Sending promotional messages, special offers, and marketing communications when you have provided the required consent.
Providing customer support and responding to questions.
Improving our website, services, and communications.
Maintaining records of customer interactions and messaging preferences.
Complying with applicable legal and regulatory requirements.
We will use your personal information only for appropriate business purposes and in accordance with applicable data protection laws.
Sharing of Information
The Hair Monkey respects your privacy and is committed to protecting your personal information.
We may share your information with trusted third-party service providers when necessary to support our operations, including appointment scheduling, website management, customer communications, and SMS delivery.
These providers are permitted to process information only as necessary to provide services on our behalf and in accordance with applicable privacy and data protection requirements.
We may also disclose information where necessary to:
Comply with applicable laws, regulations, or legal obligations.
Respond to lawful requests from public authorities.
Protect the rights, safety, property, and interests of The Hair Monkey, our customers, or others.
Investigate or prevent suspected fraud, misuse, or security incidents.
Enforce our agreements and protect our legitimate business interests.
We may use aggregated or anonymised information to understand service performance and improve our business operations.
No mobile information will be shared with third parties or affiliates for their marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes. This does not prevent authorised messaging service providers from processing such information on our behalf solely to deliver and administer the Messaging Service.
Protection of Information
We take reasonable technical, administrative, and organisational measures to safeguard your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
We aim to protect customer information through appropriate security practices and by limiting access to individuals and service providers who require it for legitimate business purposes.
However, no method of electronic transmission or storage is completely secure. Although we take reasonable precautions, we cannot guarantee absolute security.
We are committed to handling customer information responsibly and maintaining appropriate privacy protections.
Retention of Information
We retain personal information only for as long as reasonably necessary to provide our services, maintain customer relationships, administer the Messaging Service, and fulfil applicable legal obligations.
Information may also be retained where necessary to:
Maintain appointment and communication records.
Resolve customer enquiries or disputes.
Comply with legal and regulatory requirements.
Protect our business and customers.
Maintain records of consent and communication preferences.
When personal information is no longer required, we will take appropriate steps to delete or anonymise it in accordance with applicable law.
Choices and Controls
Participation in our SMS marketing program is voluntary.
Consent to receive marketing text messages is not a condition of purchasing any products or services from The Hair Monkey.
By opting in to our Messaging Service, you agree to receive text messages from The Hair Monkey at the mobile number you provide, in accordance with the consent you have given.
These messages may include appointment information, consultation updates, service announcements, promotional offers, and other relevant communications.
Message frequency may vary. Message and data rates may apply depending on your mobile service provider.
You can opt out of receiving further marketing text messages at any time by replying to one of our messages with:
STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.
Once your opt-out request has been processed, you will no longer receive marketing text messages through the Messaging Service unless you choose to subscribe again.
You may also contact us directly to request changes to your communication preferences.
For assistance with the Messaging Service, reply HELP where supported or contact us using the email address provided below.
Text Message Campaign Data Selling
If you subscribe to receive text messages from The Hair Monkey, we will not sell personal information collected specifically in connection with the Messaging Service.
This includes your:
Mobile telephone number.
SMS subscription information.
Messaging consent records.
Text messaging opt-in information.
We will not share this information with third parties or affiliates for their own marketing or promotional activities.
We will not sell or disclose SMS consent information for cross-context behavioural advertising or targeted advertising purposes.
Any information shared with authorised service providers will be limited to what is necessary for the operation and administration of our Messaging Service.
Your Privacy Rights
Depending on applicable data protection laws, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to legal requirements.
Withdraw consent for marketing communications at any time.
Object to or request restrictions on certain uses of your personal information.
Request information about how your personal data is processed.
To exercise any applicable privacy rights, please contact us using the information below.
We will review and respond to requests in accordance with applicable data protection requirements.
Changes to This Privacy Policy
The Hair Monkey may update this Messaging Privacy Policy periodically to reflect changes in our services, messaging practices, legal requirements, or business operations.
Any updates will be published on our website with a revised “Last Updated” date.
We encourage you to review this policy periodically to stay informed about how we protect and manage your personal information.
Contact Us
If you have any questions, concerns, or requests related to this Messaging Privacy Policy or how your information is handled, please contact us:
The Hair Monkey
Website: https://www.thehairmonkey.com/
Email: kk@thehairmonkey.com
Phone: +44 7526 499500
Location: Halesowen, West Midlands, United Kingdom
Last Updated: 21 October 2026
