Terms Of Use
The Hair Monkey Messaging Terms & Conditions
By subscribing to The Hair Monkey’s messaging program, you agree to receive recurring automated promotional and personalised marketing text messages (including SMS and MMS) from The Hair Monkey at the mobile telephone number you provided when signing up or any other number you designate.
These messages may include appointment reminders, consultation updates, information about hair replacement services, special offers, promotions, and other relevant communications.
Messages may be sent using an automated messaging system. Consent to receive marketing text messages is not a condition of purchasing any products or services from The Hair Monkey.
Message and data rates may apply depending on your mobile service provider. Message frequency will vary.
The Hair Monkey reserves the right to increase or decrease the frequency of messages sent at any time. We also reserve the right to change the phone number or sender ID used to deliver messages and will notify you when appropriate.
Not all mobile devices or networks may support our messaging service, and messages may not be deliverable in all locations.
The Hair Monkey, its messaging service providers, and participating mobile network operators are not responsible for delayed or undelivered messages to the extent permitted by applicable law.
Our messaging service may be supported by major mobile network operators, including EE, O2, Vodafone, Three, and other participating networks, subject to provider availability.
Cancellation
You can opt out of receiving marketing text messages from The Hair Monkey at any time by replying with any of the following keywords:
STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.
After submitting an opt-out request, you may receive one final message confirming that your request has been processed.
Once your request has been processed, you will no longer receive marketing text messages from our messaging program unless you choose to subscribe again.
If you experience difficulty unsubscribing, please contact us directly at kk@thehairmonkey.com.
Help
For assistance with our messaging service, reply HELP to one of our text messages, where supported.
You may also contact our customer support team by emailing kk@thehairmonkey.com.
Customer Care
If you experience any problems with our messaging service, including issues receiving messages, unsubscribing, or managing your communication preferences, please contact us.
Email: kk@thehairmonkey.com
Website: https://www.thehairmonkey.com/
We will make reasonable efforts to respond to your enquiry and resolve any issues.
Privacy
The Hair Monkey respects your privacy and is committed to protecting your personal information.
We collect and use your contact information, including your mobile phone number, to provide our messaging service and communicate with you in accordance with your preferences and consent.
No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes.
For more information about how we collect, use, store, and protect your personal information, please refer to our Messaging Privacy Policy available on our website.
Other Terms
These Messaging Terms & Conditions form part of and are subject to The Hair Monkey’s applicable website Terms of Use and Privacy Policy (collectively, the “Terms Documents”).
By participating in our messaging program, you agree to these Messaging Terms & Conditions and the applicable Terms Documents.
In the event of a conflict between these Messaging Terms & Conditions and our general Terms of Use, these Messaging Terms & Conditions will take precedence in relation to the messaging program, except where applicable law requires otherwise.
The Hair Monkey reserves the right to modify or update these Messaging Terms & Conditions at any time. Any changes will be published on our website.
Your continued participation in the messaging program following any changes constitutes acceptance of the updated terms, where permitted by applicable law.
Contact
This messaging program is provided by The Hair Monkey, a hair loss and non-surgical hair replacement service provider based in Halesowen, West Midlands, United Kingdom.
For questions or concerns regarding these Messaging Terms & Conditions, please contact:
The Hair Monkey
Website: https://www.thehairmonkey.com/
Email: kk@thehairmonkey.com
Phone: +44 7526 499500
Location: Halesowen, West Midlands, United Kingdom
Last Updated: 21 October 2026
